Privacy Policy
Last updated: 11 January 2026
VisaWiser provides general information and self-service tools only. It is not a law firm and does not provide immigration advice.
1. Introduction
VisaWiser ("we", "us", "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our platform and services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all users of our website, mobile applications, and related services.
2. Data Controller
VisaWiser Ltd is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us at:
Email: privacy@visawiser.com
3. Information We Collect
We collect different types of information depending on how you use our services:
Account Information
- Name and email address
- Phone number (optional)
- Password (encrypted)
- Account preferences and settings
Case Information
- Visa route interests and goals
- Application timeline preferences
- Budget information
- Case briefs and questionnaire responses
Usage Information
- Pages visited and features used
- Device and browser information
- IP address and location data
- Cookies and similar technologies
Adviser Information (for advisers)
- Professional qualifications and OISC/SRA registration
- Business name and contact details
- Service offerings and pricing
- Client reviews and ratings
4. How We Use Your Information
We use your information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Providing our platform and services | Contract performance |
| Connecting clients with advisers | Contract performance |
| Sending service notifications | Legitimate interests |
| Marketing communications (with consent) | Consent |
| Improving our services | Legitimate interests |
| Fraud prevention and security | Legitimate interests |
| Legal compliance | Legal obligation |
5. Data Sharing
We may share your information with:
- Immigration advisers: When you submit a case brief or accept an offer, relevant information is shared with the adviser(s) you choose to engage with.
- Service providers: Third parties who help us operate our platform (e.g., hosting, payment processing, analytics).
- Legal authorities: When required by law or to protect our rights.
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy. Specific retention periods include:
- Account data: Until you delete your account, plus 7 years for legal compliance
- Case data: 7 years from case completion
- Marketing preferences: Until you withdraw consent
- Analytics data: 26 months
7. Your Rights
Under UK GDPR, you have the following rights:
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to certain processing activities
To exercise any of these rights, please contact us at privacy@visawiser.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies
We use cookies and similar technologies to improve your experience on our platform. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication
- Staff training on data protection
10. International Data Transfers
Your data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Government.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a notice on our platform. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us: