Complaints

Platform issues are handled by VisaWiser. Advice complaints must be raised with the adviser and their regulator.

Platform issues

If something is broken on the platform (access, bugs, errors), VisaWiser can investigate and resolve the issue.

  • Login/access problems
  • Tool errors
  • Billing (future)

Advice complaints

If you have a complaint about immigration advice, you must raise it with the adviser directly and/or their regulator. VisaWiser does not supervise advice.

  • Quality of advice
  • Missed deadlines due to advice
  • Professional conduct